IT Helpdesk & Technical Support (Tier 1 & Tier 2)
We provide structured first and second level IT support for your employees and customers.
Our team logs, categorizes and resolves incidents, escalating complex issues to your internal or external specialists when needed.
Our team logs, categorizes and resolves incidents, escalating complex issues to your internal or external specialists when needed.
Application Support
Services
We keep your critical business applications running smoothly and consistently.
Our support covers issue diagnosis, basic configuration assistance and coordination with software vendors for advanced problems.
Our support covers issue diagnosis, basic configuration assistance and coordination with software vendors for advanced problems.
Infrastructure Monitoring Support
We monitor your servers, networks and core systems to detect issues early.
Alerts and predefined steps help us respond quickly, reducing downtime and its impact on your business.
Alerts and predefined steps help us respond quickly, reducing downtime and its impact on your business.
Infrastructure Monitoring Support
We monitor your servers, networks and core systems to detect issues early.
Alerts and predefined steps help us respond quickly, reducing downtime and its impact on your business.
Alerts and predefined steps help us respond quickly, reducing downtime and its impact on your business.
Customer Support (Chat, Email, Phone)
We represent your brand across multiple communication channels with clear, friendly service.
Our agents use your scripts, FAQs and guidelines to handle questions, complaints and general inquiries efficiently.
Our agents use your scripts, FAQs and guidelines to handle questions, complaints and general inquiries efficiently.
Order Processing & Order Management
We manage the full order life cycle, from receiving and validating orders to updating statuses.
Our coordination with warehouses and delivery partners ensures orders are processed accurately and on time.
Our coordination with warehouses and delivery partners ensures orders are processed accurately and on time.
Product Listing & Catalogue Management
We create and maintain your product catalogues across eCommerce sites and marketplaces.
Detailed, consistent product data helps improve search visibility and conversion rates.
Detailed, consistent product data helps improve search visibility and conversion rates.
Product Listing & Catalogue Management
We create and maintain your product catalogues across eCommerce sites and marketplaces.
Detailed, consistent product data helps improve search visibility and conversion rates.
Detailed, consistent product data helps improve search visibility and conversion rates.
Returns & Refunds Processing
We handle customer return requests according to your policies and service levels.
Our team coordinates with logistics, warehouse and finance to complete the process and keep customers informed.
Our team coordinates with logistics, warehouse and finance to complete the process and keep customers informed.
Payment & Billing Support
We assist customers and internal teams with billing and payment related queries.
By tracking and documenting issues, we help your finance function keep records and reconciliations clear.
By tracking and documenting issues, we help your finance function keep records and reconciliations clear.
CRM & Ticketing Management
We manage ticket creation, categorization and closure in your CRM or helpdesk system.
Consistent data entry and status updates give your leaders an accurate view of performance and workload.
Consistent data entry and status updates give your leaders an accurate view of performance and workload.
Data Entry & Back Office Operations
We manage repetitive administrative tasks and data entry with high accuracy.
This includes processing forms, updating databases and digitizing documents according to your quality standards.
This includes processing forms, updating databases and digitizing documents according to your quality standards.
Lead Qualification & Sales Support
We pre qualify leads based on your criteria, validate contact details and capture key information.
This allows your sales team to focus on high potential opportunities instead of basic screening work.
This allows your sales team to focus on high potential opportunities instead of basic screening work.
Why Outsource BPO to 3H Tech Consultants?
Structured Processes & SLAs
We design and document clear procedures and service levels for all BPO activities.
This ensures consistency of service, easier training and measurable performance.
This ensures consistency of service, easier training and measurable performance.
Flexible, Scalable Teams
We can quickly adjust team size to match seasonal peaks, new product launches or business expansion.
You pay for the capacity you need while maintaining quality through standardized processes.
You pay for the capacity you need while maintaining quality through standardized processes.
Technology Friendly Operations
We happily work within your existing systems and tools, or recommend improvements where helpful.
Our familiarity with common CRMs, ERPs, helpdesk tools and eCommerce platforms speeds up onboarding and integration.
Our familiarity with common CRMs, ERPs, helpdesk tools and eCommerce platforms speeds up onboarding and integration.
Need a reliable BPO partner in Dubai or the UAE?
Let’s design a custom BPO solution around your workflows, tools and growth plans.